General Terms and Conditions
CHASE THE SUN™ | WHĀIA TE RĀ
Terms and Conditions
Events company: This event is run by CTS Events Ltd ("Promoter").
Terms and Conditions are Binding: Tickets to the Event are sold or given and admission to the Event is granted on the express condition that you are bound by these Event Terms and Conditions and any other rules and regulations issued by the Promoter (Event T+Cs). By purchasing an Event ticket you agree to be bound to the Event T+Cs.
Directions of Event Staff: You must follow the reasonable directions of Event staff as required and comply with the law at all times during the Event.
Proof of Age – 18+ Event: This event is an 18+ event. You must have valid proof of age photo ID to gain entry into the Event Site. Persons under the age of 18 years will be denied entry. The Promoter reserves the right to evict any underage person (or any person unable to provide valid proof of age photo ID).
Event Tickets: Entry to the Event Site will be granted with presentation of:
- a valid bar-coded ticket; or
- a valid bar-coded print-at-home PDF ticket; or
- a valid bar-coded Passbook ticket (electronic ticket on mobile device),
issued by an Authorised Ticketing Agency, to be exchanged for a wristband upon entry.
Your Event wristband must be worn at all times during the Event – failure to do so may result in your eviction from the Event Site without refund. Event wristbands removed from wrists or tampered with will be rendered invalid and will not be replaced. Damaged or defaced Event tickets or wristbands will not be accepted.
An Authorised Ticketing Agency means Flicket Ltd (Flicket) and any independent ticketing outlet as authorised and approved by the Promoter.
Lost Tickets or Wristbands: Replacement is not available for lost, destroyed or stolen Event tickets unless proof of purchase is presented.
Ticket Restrictions: You agree not to re-sell Event tickets contrary to applicable laws. Event tickets may not, without the prior written consent of the Promoter:
- be re-sold or offered for resale at a premium (including via online auction sites);
- be used for advertising, promotion or other commercial purposes (including competitions and trade promotions); or
- be used to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer.
If an Event ticket is used in breach of this condition, the Event ticket may be cancelled without a refund and the bearer may be refused admission. The Promoter will use reasonable efforts to notify you of such action.
Ticket Purchase Limits: The Promoter reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits in any one transaction or by any one customer. This includes orders associated with the same name, email address, billing address, credit card number or other information.
Search on Entry: It is a condition of entry to the Event Site that a search of you and/or your possessions be required at the time of entry. If you do not consent to such searches, you may be denied entry without refund. Prohibited Items include but are not limited to the list at the end of these Event T+Cs and will be confiscated. Confiscated items will not be returned, replaced or reimbursed. The Promoter reserves the right to refuse entry to any person.
Capacity: The Event Site has a maximum on-site capacity of 4,000 people, inclusive of all staff, contractors and vendors. You acknowledge that there may be restricted capacities at some stages or areas of the Event. Once maximum capacity is reached in these areas there will be no further admissions, and your purchase of a ticket does not guarantee admission to such areas.
Smoking Policy: The Event Site may operate a No Smoking policy in designated areas and you must comply with any such policy.
Photographing and/or Recording of the Event by You: Personal digital cameras are permitted at the Event. SLR cameras are permitted, but professional photography equipment (e.g. telephoto lenses, any lens over 20cm, any detachable lens) is not permitted without Promoter-issued media accreditation. Event staff will determine in their discretion whether equipment is considered professional photography equipment. Photos of artists and/or the Event are permitted only on the basis that images are for private and personal use only and cannot be made available for sale or public display. Recording or filming the Event is strictly prohibited. The Promoter reserves the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorised or prohibited recording, filming or photography.
Recording and Photography of the Event by Promoter: You consent to be included in official photography, film and sound recordings of the Event and for these recordings to be used by the Promoter and/or its authorised representatives and contractors in any medium or context, without further authorisation by or compensation to you.
No Animals: Animals are not permitted at the Event Site. Service animals are permitted.
No Passouts: Passouts will not be issued unless otherwise stated.
Your Behaviour: You must ensure that you and your invitees act in an orderly manner when attending the Event Site. The Promoter may refuse entry to, or evict, you or any of your invitees if behaving in a disorderly, offensive or inappropriate manner.
Alcohol: The Event is fully licensed. Do not bring alcohol with you as it will be confiscated and will not be returned. Only alcohol purchased from bars at the Event may be consumed at the Event Site. You must have valid proof of age photo ID and be of legal age (18 years) to purchase and consume alcohol on the Event Site. If you are found supplying or buying alcohol for a minor (a person under 18 years of age), you will be evicted from the Event and may be referred to Police.
Food and Drink / Cans-Only, Zero-Plastic Policy: No outside food or drink will be permitted into the Event Site. The Event operates an all-cans, zero-plastic-to-patron policy – no glass, and no plastic bottles (sealed or unsealed, with or without contents), may be brought onto or is sold at the Event Site (with the sole exception of spirits held and poured by bar staff). Drinking water will be available on-site.
Drugs: If you are found supplying, consuming or in possession of illicit drugs, you will be removed from the Event Site and may be referred to Police.
Signage: You are not permitted to display trading signs on the Event Site without the Promoter's prior written consent.
Your Personal Information: Pursuant to your booking, the Promoter may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket allocations. Unless you tell us otherwise, the Promoter may disclose your contact details to third parties if you elect to receive promotional material about other events and products at the time of ticket purchase. The Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act 2020. If you have any questions about how the Promoter will handle your personal information, please contact info@chasethesun.nz. All payment information is handled by the ticketing provider and its payment processor and is subject to their terms; no credit card information is collected or stored by the Promoter.
Promoter's Liability: The services provided by the Promoter will be rendered with due care and skill to the extent required by Part 4 of the Consumer Guarantees Act 1993. Apart from such statutory liability, the Promoter and the owner and/or lessee of the Event Site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or on the Event Site, whether caused by the negligence of the Promoter or that of the owner and/or lessee of the Event Site (or their respective employees, contractors or agents), whether arising in tort, contract, bailment or otherwise – all such injury, loss or damage to person or property is at your own risk.
Indemnity: You agree to indemnify the Promoter and the owner and/or lessee of the Event Site against any loss or damage they may suffer arising out of your negligence or breach of the Event T+Cs.
Release: To the full extent permitted by law, you waive all legal rights of action against, and fully release, the Promoter and the owner or lessee of the Event Site (and their respective directors, officers, employees, volunteers, contractors or agents) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss for any default, failure or negligence (to the extent permitted by law) in relation to entry to and presence on the Event Site.
Risk: Entry to the Event Site is at your own risk. Without limiting the generality of this:
- appropriate footwear and clothing must be worn at all times at the Event Site;
- you must not mosh, crowd surf or stage dive;
- ear plugs should be worn if necessary.
To the extent permitted by law, the Promoter takes no responsibility for any hearing damage or loss caused by excessive noise, or injury caused by your failure to follow the Promoter's directives. In the event of injury or illness, the Promoter may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.
Enforceability: Any provision of these Event T+Cs which is or becomes unenforceable shall not invalidate the other provisions of these Event T+Cs.
Online Ticketing Support: If you are experiencing difficulties with purchasing a ticket or the ticketing page, please contact support@flicket.co.nz.
Refund, Postponement and Cancellation Policy: The Event is an all-weather event and will take place rain, hail or shine. Tickets purchased for the Event are for the Chase The Sun™ | Whāia Te Rā festival, not for specific artists or acts. The Promoter reserves the right to change, add, withdraw or substitute artists in the Event line-up, vary the advertised programme, vary the date and/or vary the Event Site without prior notification, and to deny admission to the Event Site (including admission to a particular performance) with reasonable cause. No refunds on tickets except where required by the Consumer Guarantees Act 1993. No refunds or other compensation will be given if an advertised artist or act is changed, cancelled, or the length or content of their performance is changed.
If the Event is postponed to a new date, tickets will remain valid for the rescheduled date. If you are unable to attend the rescheduled date, refund requests may be made within 14 days of the new date being announced, in accordance with the ticketing agency's process. Subject to this clause, the Promoter is not liable for any loss, damage or compensation as a result of the Event being cancelled, postponed, relocated or changed for any reason.
There will be no refund of any unused portion of an Event Ticket if you or your invitees are asked or forced to leave the Event for any of the reasons set out in the Event T+Cs, or if you decide not to attend the Event. You are responsible for checking the age minimum for the Event. No refunds will be processed if you are denied entry due to not having valid ID for admittance to the Event Site.
Environment: The Promoter cares for the environment and community. Please be respectful and place any litter in the bins provided around the Event Site. Be waste- and water-wise – thank you.
Prohibited Items: Prohibited items include but are not limited to:
- Alcohol (any alcohol found at the Event Site will be confiscated and not returned, and the offending patron(s) ejected for the remainder of the Event)
- Glass (jars, bottles, containers, mirrors and perfumes) – this Event operates an all-cans policy
- Plastic bottles of any kind (sealed or empty) – this Event is zero-plastic-to-patron
- Air horns
- Weapons or explosives of any kind (including potential missiles)
- Illegal substances
- Animals (excluding service dogs)
- Nitrous oxide bulbs and canisters
- Flares, fireworks, sparklers, explosives, or fire-twirling equipment
- Fires and open flames
- Flammable liquids
- Instruments
- Advanced personal vapourizers (or modified APVs) or liquid refills for e-cigarettes
- Sound systems
- Portable laser equipment and pens
- Sharpies, markers, paint cans or paint pens
- Drones or other remote control devices
- Anything studded (e.g. belts, wristbands)
- Audio or video recording devices (including GoPro and similar)
- Professional photography equipment (telephoto lenses, lenses over 20cm, detachable lenses, stands or other commercial equipment)
- Kites or sky lanterns
- Toy guns, water guns or slingshots
- Monopods, tripods or selfie sticks
- Skateboards, scooters, wagons, carts, rollerblades, roller skates, bicycles, quad-bikes, segways, hoverboards, self-balancing scooters or any personal motorised vehicles
- Unauthorised solicitation materials (handbills, flyers, stickers, beach balls, give-aways, samples or other promotional items)
- Eskies and coolers
- Umbrellas
- Any other item deemed by Event staff, in their discretion, to be dangerous, offensive or potentially dangerous
